Shipping
Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly - malinacollective@outlook.com
Please Note: All items are hand made and Malina Collective does allow maximum of 2 business days to create your order before posting it. For urgent orders please email malinacollective@outlook.com before placing the order to ensure we are able to get it to you before your required date.
If items are lost in the post Malina Collective reserves the right to send out a replacement. Items that are delayed due to Australia Post are not covered for a refund if they are successfully delivered even though not on time.
SHIPPING METHODS & COSTS
Australian Standard Shipping Costs - $8.00
Australia Express Shipping Costs - $10.00
TRACKING QUERIES
Please allow up to 3 business days before querying your parcel. To track your order please email us malinacollective@outlook.com with your name, address and invoice number.
IMPORTANT INFORMATION
- We are unable to redirect orders once they have been dispatched.
- If you receive a collection slip in your letterbox to pick up your parcel from the nearest post office, please do so ASAP or it will be sent 'return to sender' after 3 days and you will be responsible for postage charges for Malina Collective to return it to you.
- Any return to sender items due to an error on the purchasers end will not be refunded and a second postage charge will be required to resend the items.
- If your Australia Post tracking number shows that your parcel has been delivered Malina Collective are not responsible for replacement. We recommend not choosing the 'Safe Drop' option as you will not be covered.
- Any damaged goods during transit will be exchanged after the damaged product is returned to Malina Collective.
CANCELLATIONS
Once an order is submitted we are unable to change or cancel the order if already in production.